The program aims to improve the management capacity and human resource quality of Saigon Tourism Corporation by visiting and surveying the tourism industry in Austria and surrounding areas, as well as participating in seminars with top instructors in Austria.

Time: July 22, 2018 – August 3, 2018

The program has ended.

Sustainable Tourism

• Basic knowledge of ecological, economic and social sustainability related to tourism
• Current debates on society, science and research
• Overview of the most important international initiatives and agreements on sustainable development in general and sustainable tourism in particular in Asia and Europe
• Overview of the most important issues in the field of Tourism (environment, society, tourism in developing countries)
• Some examples of corporate social responsibility serving as a management tool in sustainable development management
• Implementing Sustainable Tourism in Tourism Companies
• Comparing the implementation of Sustainable Tourism in Europe and Asia

Human resource management in hotels

• The role of human resources in organizational development
• Develop hotel/company personnel plans and policies
• Recruitment and human resource arrangement process
• Apply 5R in human resource management (recruitment, recognition, reward, retention, rejection)
• Set job goals in the hotel/company
• Develop training and development plans for staff resources
• Principles and methods of people management
• Distinguishing between "The Who" and "The What"
• Evaluate the effectiveness of work

Risk management in hotels

• Types of risks, impacts and ways to determine financial risks: Exchange rate risk, Interest rate risk, Risk price fluctuations
• Analyze financial indicators to prevent risks
• Some common risks in the tourism industry: Pricing policy, Budget, Cash flow, Investment